Based in Geneva and Fribourg, our teams answer on your behalf, screen your calls and pass on what matters — while you stay focused on your business.
Reception busy, team out with clients, doctor in consultation, secretary away, technician on site, office closed: Piramedia steps in so that every call is answered, whatever the situation.
“One less thing on your plate, one more guarantee of continuity.”
The caller dials your number and the call is routed to our switchboard.
Piramedia answers on your behalf and handles the request according to your instructions, as an extension of your team.
Direct transfer, emergency escalation or a message: you receive what matters, through the channel that suits you best.
Every one of our services is 100% customisable to fit the way your business works.
Six services, one craft: telephone reception that sounds like you — whether we answer for you or train your teams to do it.
A reception that sounds like you.
Piramedia becomes the extension of your reception, answering your calls so your clients always hear a voice that sounds like you — without pulling you away from what matters.
Your patients in good hands.
We manage your diary, call patients back and keep records up to date — supporting your front-office team or standing in for them, so they can focus on the patients in front of them.
A service that never sleeps.
Day and night, we take your calls, screen emergencies, handle alarms and pass on what matters to the right person, immediately.
Cover for every eventuality.
We take over your reception for as long as you need — a day, a week, a season — so your service and your standards continue without the slightest interruption.
An address, a number, a local voice.
Give your business a credible local presence from day one: a Swiss address, a local number for your website and letterhead, and a Swiss voice answering in your company’s name.
Our expertise comes to you.
We train your teams in the art of the greeting and in handling delicate calls — for flawless professionalism, on your own premises.
Outsourcing your calls doesn’t mean losing control. You decide what gets answered, screened, put through, deferred, dealt with or escalated. Our teams are trained in your hours, your exceptions, your tools and your tone.
Full diversion, overflow, daytime, night, weekend and public-holiday cover: we adapt our procedures to every time of day.
Diaries, tickets, schedules, procedures, contract lists: our agents are trained to use your internal tools.
Screen out cold calls, identify what can wait and pass emergencies on to the right people.
Clear message taking, personalised delivery and reporting.
The first step in our job is understanding yours: your hours, your instructions, the know-how specific to your field.
Together we write the greeting script that sounds like you and set the screening and forwarding rules.
We train our teams in your methods and your tools, as an extension of your own team.
You divert your calls to our lines and we answer them on your behalf.
* Typical lead time for a telephone answering service with message taking. For a more advanced set-up, we give you a clear, firm timeline from the very first conversation.
Every business is different — tell us about yours: what you do, your hours, your instructions. We’ll come back with a clear, no-obligation proposal tailored to your call volume.
