Personalised greeting
We answer in your company’s name, with your script and your tone — never a generic greeting.
Telephone answering service
A reception that sounds like you.
At Piramedia, your telephone answering service is neither an automated switchboard nor a glorified voicemail. It is a human team, based in Switzerland, trained in your trade and your instructions. Your clients always reach a real, professional voice — as if it were your own reception.
Our goal isn’t to replace your reception. It’s to extend it — when it’s busy, on holiday, or simply human.
What we handle, in practice.
Smart screening
We distinguish between what can wait, what must reach you immediately, and what we can deal with ourselves.
Thorough message taking
Verified contact details, reason for the call, level of urgency, follow-up if needed — you receive what matters, formatted the way you want.
Immediate delivery
Text message, email, a notification in your own system or a direct call — depending on the urgency and your instructions.
Flexible cover
Office hours, overflow at peak times, lunch breaks, holidays or 24/7 cover — you choose the hours that suit you.
Ongoing support
Daily or weekly reports, call volumes, and adjustments to your instructions and your package as your business evolves.
Typical clients.
Law firms & notaries
Call screening, professional confidentiality respected, qualified message taking on live matters.
SMEs with call overflow
Your team stops losing half an hour a day screening calls. We take over at peak times.
Freelancers & professionals
You stay reachable without being glued to your phone. Ideal for coaches, consultants, therapists and architects.
Start-ups & NGOs
The polish of a real reception without hiring one. We grow with you.
What clients ask us.
How many people are trained on my account?
Depending on the hours you entrust to us, several members of our team are trained on your script. That guarantees continuity even during absences, sick leave or call peaks.
How long does it take to get started?
Depending on the complexity of your process, the service can be ready within 24 to 48 hours.
What happens if a call falls outside the script?
Our team always takes a clear message and passes it on according to your instructions (SMS, email, notification). In case of doubt, we err on the side of caution and pass it on.
Does your team speak several languages?
Yes — French, German and English. We put together the team assigned to your account according to the languages your clients speak.
Let’s talk about your needs.
Every business is different — tell us about yours: what you do, your hours, your instructions. We’ll come back with a clear, no-obligation proposal tailored to your call volume.