Full telephone audit
Analysis of your incoming calls over a given period — quality of greeting, response times, abandonment rate, objection handling. Detailed report with recommendations.
Training & consulting
Our expertise comes to you.
Keeping your reception in-house but want to raise its game? Piramedia brings its expertise to you: audits, tailored training, hands-on sessions and lasting support for your reception teams. The know-how we apply every day for more than 250 companies, passed on to yours.
Training teams is something we’ve done in-house every week since 1977. We know what works — and, above all, what doesn’t.
What we handle, in practice.
Mystery calls
Anonymous calls by trained testers, following scenarios representative of your activity. Feedback on strengths and areas for improvement.
Customised training modules
Programmes adapted to your trade (legal, medical, sales, services) and to your teams’ level of experience.
Individual or group sessions
One-to-one coaching for people who are struggling, or team workshops to align practices.
On your premises
We come to you to train your teams in their own environment and with their own work tools.
Post-training follow-up
A few weeks after the session, a check-in to assess progress and adjust if needed.
Typical clients.
Receptionists & front-of-house staff
The company’s first point of contact — call-handling script, managing difficult calls, voice and tone.
Assistants & PAs
Smart screening, qualified message taking, effective internal communication.
Sales teams
Leading a sales call, handling objections, booking appointments over the phone.
In-house call centres
Standardising practices, quality metrics, management coaching for supervisors.
What clients ask us.
How long does a typical training course last?
From two hours (targeted workshop) to two days (full programme). Most clients opt for one day, plus a half-day follow-up a few weeks later.
Do your trainers have real field experience?
Yes. Our trainers come from our own teams — supervisors and call handlers — and have handled tens of thousands of real calls. No theory divorced from practice.
Can you train in German?
Yes — we train in French and German. For English or multilingual teams, we’ll discuss what’s possible.
Can the sessions be recorded?
Yes, on request and with the participants’ agreement. You keep the videos to onboard people who join the team later.
How much does it cost?
Day rate or fixed package depending on the programme. Tailored quote after the initial assessment — which is free.
Let’s talk about your needs.
Tell us about your current reception set-up and your goals — we’ll propose a tailored programme, from a single targeted workshop to full support, with a quote for the format you choose.